These Terms and Conditions set out the basis on which Cleaners Holland Park provides cleaning services to customers. By placing a booking or using any cleaning service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual or business that requests or receives cleaning services from Cleaners Holland Park.
Company means Cleaners Holland Park, the provider of cleaning services.
Services means domestic or commercial cleaning and any related services agreed between the Company and the Customer.
Cleaner means any individual engaged by the Company to perform the Services.
Premises means the property or location where the Services are to be carried out.
The Company provides cleaning services in and around the Holland Park area and neighbouring districts. The exact scope of Services, including the type of cleaning, frequency, duration, and any special requirements, will be agreed at the time of booking.
Services may include regular domestic cleaning, deep cleaning, end of tenancy cleaning, office and commercial cleaning, and other specialist cleaning tasks if offered by the Company. Any task outside the agreed scope may be refused by the Cleaner or may be subject to additional charges.
Customers may request Services by contacting the Company and providing accurate information about the Premises, desired date and time, required duration, type of cleaning, and any special instructions. The Customer is responsible for ensuring that all details provided are correct and complete.
A booking is only confirmed when the Company has accepted the Customer’s request and communicated confirmation of the appointment. The Company reserves the right to decline any booking request without providing a reason.
The Customer must inform the Company of any access restrictions, parking limitations, security arrangements, or other relevant conditions at the Premises at the time of booking. If the Cleaner is unable to access the Premises at the agreed time due to incomplete or inaccurate information, the Company may treat the booking as a late cancellation and apply charges in accordance with these Terms.
The Customer agrees to provide a safe and suitable environment for the Cleaner to perform the Services. This includes ensuring that the Premises are reasonably tidy and that any potentially hazardous items or areas are clearly identified.
The Customer must provide access to electricity, running water, and adequate lighting during the appointment. If the Customer requires the Cleaner to use specific cleaning products or equipment, this must be agreed in advance and supplied by the Customer, unless otherwise stated.
The Customer must not request the Cleaner to carry out any work that falls outside normal cleaning activities, such as heavy lifting, work at height, or any activity that could reasonably be considered unsafe or unsuitable.
The Company will use reasonable care and skill in providing the Services and will endeavour to ensure that Cleaners perform their duties to a professional standard. The Company will allocate a Cleaner or team of Cleaners for each booking and reserves the right to change the allocated Cleaner without notice, where necessary, to fulfil the appointment.
The Company will make reasonable efforts to attend bookings at the agreed date and time but cannot guarantee exact arrival times due to traffic, transport issues, or other circumstances beyond its control. Where possible, the Company will inform the Customer of any significant delays or the need to reschedule.
The Customer must provide access to the Premises at the agreed time. This may involve being present to let the Cleaner in or providing keys or access codes as agreed with the Company.
If keys or access devices are provided, the Customer confirms that they have permission to grant such access and that the Company and its Cleaners are authorised to enter the Premises solely for the purpose of performing the Services.
The Company accepts no responsibility for any delay or failure to complete the Services where the Cleaner is unable to gain access to the Premises due to circumstances under the Customer’s control.
The Customer agrees to pay the charges for the Services as stated at the time of booking or as later updated and communicated by the Company. Prices may be specified as hourly rates, fixed fees, or a combination of both, depending on the type of service.
Payment methods and payment terms will be communicated to the Customer prior to or at the time of booking. The Company may require full or partial payment in advance to secure the appointment, or may permit payment on completion of the Services, as specified for the particular booking.
If payment is not received in accordance with the agreed terms, the Company reserves the right to suspend further Services, cancel future bookings, and charge interest on overdue amounts at a reasonable rate until payment is received in full.
The Company may review and amend its prices from time to time. Any updated prices will apply only to new bookings and will not affect bookings already confirmed, unless agreed with the Customer.
The Customer may cancel or amend a booking by contacting the Company within the specified notice period. Unless otherwise stated, the standard minimum notice period for cancelling or rescheduling a booking is 24 hours before the scheduled start time.
If the Customer cancels or changes a booking with less than the required notice, the Company may apply a cancellation fee up to the value of the minimum service charge or the agreed appointment duration, at the Company’s discretion.
If the Cleaner is unable to attend due to illness, emergency, or other unforeseen circumstances, the Company will make reasonable efforts to provide an alternative Cleaner or reschedule the appointment at a mutually convenient time. In such cases, the Customer will not be charged a cancellation fee.
The Company reserves the right to cancel any booking where it reasonably believes that the Customer has provided inaccurate information, is acting unreasonably, or where the Premises are unsuitable or unsafe for the Services to be carried out.
Any time estimates provided by the Company for completion of the Services are for guidance only. The actual time required may vary depending on the condition of the Premises, level of soiling, access to areas, and other factors.
If the allocated time is not sufficient to complete all requested tasks, the Cleaner will prioritise tasks as agreed with the Customer, or use reasonable judgment to focus on the most important areas. Additional time may be requested by the Customer, subject to availability and additional charges.
The Company aims to deliver cleaning services to a professional standard. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing clear details of the issue and, where appropriate, supporting information.
The Company will investigate complaints and, where it considers the complaint justified, may arrange a return visit to rectify the issue, offer a partial refund, or provide another form of reasonable resolution. The Company’s decision on any complaint will be final.
Complaints regarding alleged damage or loss must be reported promptly and no later than a reasonable time after the appointment, so that the circumstances can be properly assessed.
The Company will use reasonable care in selecting and training Cleaners and will maintain appropriate public liability insurance for the Services provided. The Customer confirms that they have adequate insurance coverage for their own property and contents.
The Company’s liability for any loss or damage arising from the provision of the Services is limited to the amount of the charges paid by the Customer for the specific appointment during which the loss or damage occurred, except where such limitation is not permitted by law.
The Company will not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss of enjoyment arising from the Services. The Company will not be responsible for pre-existing damage, fair wear and tear, or deterioration resulting from the normal use of items or surfaces.
The Customer must inform the Company of any items that are particularly fragile, valuable, or easily damaged, and should ensure that such items are safely stored away during the appointment. The Company reserves the right to refuse to clean or handle any item which it considers to be too fragile or at high risk of damage.
The Company and its Cleaners will comply with applicable waste and environmental regulations when performing the Services. Standard household and light commercial cleaning typically produces general waste which will be disposed of in the Customer’s usual waste and recycling containers at the Premises.
The Company does not provide specialist waste removal or disposal services, such as removal of hazardous waste, clinical waste, or large volumes of building debris, unless this has been explicitly agreed in advance and is legally permitted. Any such request may be refused or may attract additional charges.
The Customer is responsible for ensuring that any waste the Company is asked to handle can lawfully be placed in normal domestic or commercial waste streams. The Company will not be liable for any breach of waste regulations arising from inaccurate or incomplete information provided by the Customer about the nature of any waste.
The Company is committed to maintaining safe working practices. Cleaners are instructed to follow reasonable health and safety procedures while on the Premises, including the safe use of cleaning products, equipment, and ladders.
The Customer must inform the Company of any known health and safety risks at the Premises, including structural issues, hazardous materials, or other potential dangers. The Cleaner may refuse to carry out tasks or access certain areas if they consider that doing so would pose an unacceptable risk.
If keys, access devices, or security codes are provided to the Company, they will be handled with reasonable care and used only for the purposes of providing the Services. The Company recommends that the Customer does not provide original keys where a copy would be sufficient.
The Company’s liability for lost keys or access devices is limited to the reasonable cost of key cutting or replacing like-for-like devices. The Company will not be responsible for consequential losses such as lock replacement or security system upgrades, unless required by law.
The Company will handle any personal information provided by the Customer in accordance with applicable data protection legislation. Personal details are used for the purposes of managing bookings, delivering Services, and handling payments and communications.
The Company and its Cleaners will treat information about the Customer and the Premises as confidential, except where disclosure is required by law or necessary to provide the Services.
The Company will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control. This may include, but is not limited to, extreme weather, transport disruptions, power failures, accidents, public health restrictions, or other unforeseen circumstances.
Where a force majeure event occurs, the Company will use reasonable efforts to notify the Customer and to resume Services as soon as reasonably practicable, including rearranging appointments where possible.
The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised Terms come into effect. The version in force at the time of booking will apply to that booking.
It is the Customer’s responsibility to review the current Terms and Conditions before making a new booking. Continued use of the Services after changes have been made constitutes acceptance of the updated Terms.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, understandings, or agreements relating to the subject matter, whether written or oral.
No variation of these Terms and Conditions shall be effective unless it is made by the Company and communicated to the Customer in writing or through updated published terms.
If you are thinking about cleaners Holland Park that can deal with all your cleaning chores in no time give us a call today!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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